Language is one of the most common denominators in the work we do with our employees. Making sure we are understood -and understand - can so often be a valuable investment of the time we have.
And we also have to put the time and effort in to get what we want, rather than go for the easier, less productive option.
We need to ensure that we have the mental capacity to be tough when we need to and this is not where we act to the detriment of others, for there is much value in being demanding for ourselves, our people and the bigger organization as well.
We have the opportunity to discipline ourselves better and leverage the capabilities of those around us much more than we do right now.
You see...
You 'Saying No' is Great For You as A Manager, because...
You learn that you CAN say no, giving you your control back.
You take less on, so that means you have more time available.
You push back to your people, developing their capabilities for the future.
Your people recognize in themselves that they can do more.
You find yourself doing the job you are paid for.
Your role is more fulfilling and your results are stronger.
You have capable people growing in your 'succession plan'.
and then...
Your 'Saying No' is Great For Employees as well, because...
They discipline themselves better.
They recognize their own accountabilities.
They are stretched and challenged to develop their own skills.
Your people become more capable and have broader skills.
Their confidence builds - which encourages them to try more.
They become much more focused when they come to you.
They share their developing skills with others.
whilst not forgetting that...
Your 'Saying No' is Great For Your Organization too, because...
The business gets the best value for money from you and the employees.
You focus on managing people and do less 'hands on' work.
Your people become far more capable of working on their own.
A wider range of solutions become possible.
Better capabilities and extra confidence builds better teams.
There are always capable people available to fill the gaps.
The place becomes happier, more motivated and fun!
When you are prepared to take the risk and avoid the obvious ways to always comply, there are many rewards for what might seem to be negativity and awkwardness on your part.
In fact, being prepared to 'say no' is a very constructive action to take, when you are in control and doing is for a value-creating reason.
For everyone involved.
(c) 2010 Martin Haworth, Business and Management Coach and trainer, is the author of Super Successful Manager, an easy to use, step-by-step weekly development program for managers of EVERY skill level
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