A manager sits in a vital place for those who work closely with them. In fact, managers are probably the most influential people in society today. Most people work for an employer - and that means most people will have a manager.
So the management role is very influential about how people feel about themselves in the workplace, which then translates to the way they are in the rest of their lives too.
It is a great place to be, where you are in a position to harness what's good and great in you and make someone else's day in the process.
Here's a secret - when you leverage the capability of your people and make them feel great about themselves, they do a better job too, so everyone's a winner!
And then there's you, because, above all, being great with your people will make you feel great.
When you realize the opportunity making a difference to your people offers, you will see that your way of working works because you start to...
1. Have a Particular Way of Being
You start to be much more effective with your people, because you are able to better see them for what they are. Real human beings trying their best, to do their best.
2. See the Value in People
By really believing that people in general have great potential and your role in life (not just work) - be it with a colleague or an interaction as a customer yourself even - is to help that along, in every interaction.
3. Have Confidence
Having interactions like this needs confidence in your people skills and you can have it in bucketfuls. Yet, it's subtle and not overt enough to be intimidating.
4. Relate Easily
By focusing on finding things in common with people, relationships come more easily and quickly. As you ask the right questions and listen really well, you enhance the development of others and bring excitement, challenges and success to others too.
5. Coach Them - In the Moment
Rather than fix things for your people, you take the time to help them find their own solutions. This, 'building confidence in others', is a great talent for you to nurture, as you live this coaching life, you easily facilitate growth in whoever you come across.
6. Be Trustworthy and Honest
In all you do, you live and breathe trust and honesty with others on your team. You hold confidences well and give feedback naturally and constructively. It's as a gift to your people, so that they feel successful for what they do well and learn from those things they could do even better.
7. Follow Through
What you promise, you deliver - to everyone, even where there might seem to be little need. You can be guaranteed to come through with what people expect and if not, you are clear about what went wrong and explain, with apology.
8. Go the Extra Mile
And more, when you really want to make a difference to your people, you find yourself doing exceptional things for them, without expectation. You are constantly on the lookout for opportunities to do more for them even after the event - remember, it's just the way you are.
9. Are Fair and Consistent
What's more, you are scrupulously fair, such that, to your people, it's a given - every time. Because it's not what they expect nowadays - being fair and consistent has become exceptional - and you will truly make a difference when you do.
10. Like People!
You genuinely like people overall. With most you work with them as your partners, be they in your team or not. You like helping them, turning them on and just being around them!
Making a difference seems to hark back to an age ago, where managers were genial and part of the team. As we went through the end of the last century, the 'commerciality' of business demanded directive and controlling behavior.
And this did not work, leaving us where we are right now. So, when you manage, you have every opportunity to be the bigger person. Be the manager who makes the difference to your people and you, they, as well as the results you seek will all see the difference - and it's positive!
(c) 2010 Martin Haworth, Business and Management Coach and trainer, is the author of Super Successful Manager!, an easy to use, step-by-step weekly development program for managers of EVERY skill level. Find out more at http://www.SuperSuccessfulManager.com.
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